Why is my sending quota so low?
There are a number of possible reasons why your sending quota is low. Firstly, if you are a new user of Mailchatter, your reputation is as yet 'unknown'. As it is important that customers receiving emails from Mailchatter learn to trust emails sent through our platform, we monitor the quality of the emails you send through Mailchatter, the bounce rates, the SPAM complaints and use this to calculate your 'reputation', as well as to ensure that percentages of SPAM are kept low, which is good for everyone! This reputation directly affects your send quota. As Mailchatter gets to know you, and sees that you send good quality emails to customers who welcome your communications, your sending quota will rise.