MailChatter Help & FAQs

Can I add links to Facebook, Google+, Twitter and Pinterest to my emails?

Can I upload images to MailChatter?

Do contacts get automatically opted out on a soft bounce?

How can I improve my email reputation?

How can I increase my click through rate?

How can I make my images proportional when using the 4 column and 2 column offer template sections?

How can I match the font colour across sections of an email template?

How can I resize my image in MailChatter?

How can I see the emails that I have already designed or sent?

How can I White Label my emails?

How can I write a successful subject line for my email?

How do I change the colour of buttons in the Email Template Designer?

How do I insert the customer's first name into an email?

How do I make a word in my email a link?

How do I remove the powered by mailchatter logo at the bottom of the emails?

How do I resend a previously 'sent' email campaign?

How do my emails get authenticated?

How is the hourly quota calculated?

How successful is my email campaign?

I don't know how to write HTML and haven't got time to learn! Where should I go in Mailchatter?

I have a large number of new contacts to add to my contact lists and I don't want to have to add them individually. How do I upload a whole list of contacts at once?

I have a small number of new contacts that I want to add to my contact lists. How do I do this?

I have as list of contacts who I no longer wish to send emails to. I don't want to change the records manually. How can I do this automatically?

I know how to write HTML and what to create my own email templates. Where should I go in Mailchatter?

I need to find a single contact in my records. How do I go about finding a single contact?

I want to add a new information field to the information I have on my contacts (e.g. postal addresses ). How do I add a new information field to my records?

I want to create a new group of contacts (e.g. women aged 18-30). How do I do this?

I'm ready to send an email that I have designed. How do I set up the campaign?

Is there a limit on the number of contacts I have?

Is there a limit on the number of photos I upload?

One of my contacts has clicked the same link a number of times, can this be correct?

What are email open rates?

What does 'hourly quota' mean?

What happens if some of my customers unsubscribe after a campaign to them is scheduled but before it sends?

What if I exceed my hourly quota when sending an email?

What if there is a detail on the edge of one of the images that you want to remove?

What is a click through rate?

What is a good click through rate?

What is a 'successful' click rate?

What is a 'successful' open rate?

What is a test email address?

What is an average email open rate?

What is email authentication?

What is my minimum campaign send?

What is 'poor reputation'?

What is Reputation?

What is the Spam Test?

What will my unsubscribe page look like?

When is 'resending' an email a good idea?

Which of the live links (URLs) in my email were most popular?

Why are so many of my emails opened in Mountain View, California?

Why do my 2 column blocks not line up at the top?

Why do some emails display 'on behalf of' in the from field?

Why does my send rate reset to 250/hour when I include new customers?

Why is my sending quota so low?